This starts with a clear table of contents that helps a user understand what information the documentation covers and where to look for assistance when they’re stuck or experience problems with the product. Strong documentation guides a person through the process of getting to know the product. Logical structure with a clear table of contents Always cover all the necessary information that will help them get up to speed easily. Tip: Never assume that a customer has an in-depth knowledge of your product and the technical background to intuitively understand how it works. But if you sell to an average person, the language must resemble the way they communicate. If your product helps coders, engineers, or any other technically-minded people, you can write the documentation at their level.
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The manual is tailored to an average user. However, all information relating to assembly and product usage is typically easy to comprehend. Granted, it might contain more technically-oriented sections. The first aspect of a good user manual is that it’s relatively easy to understand. Why? Because they form the basic characteristics of good user documentation. It’s likely that you’ll find those elements in almost every product instruction manual. There was probably visual information in it, including images and drawings of the product and its components to better understand their various intricacies. It was relatively easy to understand, too. It was probably logically laid out, starting with legal information, a general overview of the product, and advice on maintaining it. It may have included an overview of product elements, typically in a visual form. It’s likely that the manual had a table of contents of some sort. Think of a user manual you’ve opened recently.
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Good instruction manuals will boost post-sale customer satisfactionįinally, a good instruction manual will provide the foundation for successful product usage, resulting in much stronger post-sale satisfaction and loyalty with the company.īut what makes a good user guide? What should go into a user manual? How to create a strong user manual that will delight your users Plus, it shortens the wait times for customers who have encountered significant issues with the product. Creating user guides that provide comprehensive information and assistance will lead to fewer support hours wasted on resolving simple queries.
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Much like in the example above, documentation can take over for your support teams, leaving them free to assist customers with more severe issues. Documentation reduces your support team’s workload This is an incredibly important issue, given that 81% of customers prefer to resolve any issues themselves through documentation and a knowledge base before reaching out to the company for help. For example, documentation can help you interpret an error message on the product’s control panel and show you how to resolve it. It becomes the first point of reference for any challenges or unusual product behavior. Similarly, a strong user guide will continue to support a person’s product usage.
Neither situation is ideal, and both reduce their experience as product users. In such a case, a customer must either figure out the product on their own or reach out to the company’s support for help. You can see it most clearly when you consider the alternative: purchasing a product with insufficient documentation. Because of that, a user manual is an integral part of the user experience. A new dishwasher relieves them of the burden of hand-washing dishes, while perhaps also reducing the household’s energy and water consumption, and so on.Ī great user manual is the person’s gateway to achieving their desired benefits through the joy of ownership and product usage.
They get a new mattress to sleep in greater comfort. Documentation enhances the user experienceĬustomers purchase products to enjoy their benefits. There are a few main reasons you’ll want to create a great user manual: 1. It will often include assembly instructions (think IKEA), as well as operating instructions that can show you how to operate and maintain a product. Your user documentation can take many forms, depending on the product or service it relates to and its complexity. offers customers all of the content they need to start and use a product or a service successfully. User documentation - user manuals, user guides, instruction manuals, etc.
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